Refund Policy
Refund & Return Policy – Petzio™
We offer a 30-Day Money Back Guarantee.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return:
- Item must be unused
- Item must be in original packaging
- Proof of purchase is require
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
- Used grooming product
- Items damaged by misuse
Refund Process
- Email us at support@petzio.co
- Provide your order number and reason for return
- Our team will provide return instruction
Once received and inspected:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
Damaged or Defective Items
If your item arrives damaged, contact us within 48 hours with photos.
We will offer:
Replacement OR Full refund
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card company
- Contact your bank
If still unresolved, email us.